Report a Side Effect or Product Complaint

If a LifeSpark product caused an unexpected effect, or a pack was not as it should be, please tell us. Reports are read by our pharmacovigilance team, not by sales.

If this is a medical emergency, do not use this form. Contact a doctor or go to the nearest hospital immediately. Use this form afterwards, once the person is safe.

Acknowledgement

48 hours

We confirm receipt of every report, with a reference number, within this time.

Serious events

24 hours

A report marked serious is escalated to the pharmacovigilance officer within this time.

Substantive reply

15 days

We come back with the outcome of our assessment, or tell you what is still outstanding.

Report form

Fields marked * are required. Tell us as much as you can remember — an incomplete report is far better than no report.

What are you reporting? A side effect — an unwanted or unexpected effect after using the product. A product quality complaint — a defective, damaged or suspicious pack.

Your name

You are

Email We send your reference number here.

Phone Useful if we need to ask a follow-up question.

Product name

Batch number Printed on the carton, usually next to the expiry date.

Expiry date on the pack

When did it happen?

What happened?

This was serious. Tick if it led to hospital admission, was life-threatening, caused lasting harm, or involved a pregnancy. I understand this report may contain health information, and I agree that LifeSpark Pharma may process it to investigate the report and to meet its regulatory obligations. See the Privacy Policy.

This report goes to the pharmacovigilance team, not to sales.

What happens after you submit

Logged

Immediately

Your report is recorded with a unique reference and routed to pharmacovigilance, not to sales.

Acknowledged

Within 48 hours

We confirm receipt in writing and tell you if we need anything further.

Assessed

Ongoing

We check the batch record and release data, and assess whether the product is likely to be related.

Answered

Within 15 days

You receive the outcome. Where required, the event is also reported to the regulatory authority.

You may also report a suspected adverse drug reaction directly to the national Pharmacovigilance Programme of India, independently of us. Reporting to us does not replace that right, and we would rather you reported an event twice than not at all.