Core Values & Code of Ethics
What we expect of ourselves, our field force and our channel partners.
Agreements we intend to keep
Five values, and a code of ethics that says what each one costs us when it is inconvenient.
Patient-centric innovation
Patients are at the centre of our science. We focus on delivering high-barrier superspeciality drugs that tangibly improve clinical outcomes.
Uncompromising quality
From critical ethical formulations to daily OTC products, we maintain the highest standards of safety, efficacy and batch-to-batch consistency.
Integrity & transparency
We build long-term relationships based on honesty — fair pricing, transparent policies and clear communication with all stakeholders.
Empowerment through partnership
We view our partners, stockists and distributors as extended family. Their growth is the true measure of our pan-India success.
Agility & excellence
Operating from India's corporate hub, we embrace fast decision-making, lean logistics and operational excellence to meet market demands swiftly.
Where the values cost us something
A batch that fails does not ship. A claim without a source is not published. What follows is the long form.
What we hold ourselves to
Corporate growth never comes at the cost of ethical compromise. We hold ourselves to the following professional conduct.
Scientific and evidence-based marketing
Our ethical drug division communicates transparently with healthcare professionals. We provide accurate, unbiased medical data.
Compliance and statutory alignment
We follow DCGI guidelines, state FDA regulations and intellectual property law. Manufacturing partners must comply with GMP standards.
Responsible consumerism (OTC)
Our over-the-counter products carry clear, simple labels. We do not make exaggerated claims, so that consumers can make an informed choice.
Zero tolerance for corruption
We forbid bribery, financial malpractice and unethical inducements at any level of procurement or sales.
What that means in practice
Promotion and claims
- We promote a product only for the indications it is approved for.
- We do not claim a cure. We describe indications and expected relief.
- We do not use the words "clinically proven" about a brand unless we can cite the study. Where a formulation is built on well-established actives, we say exactly that.
- Every claim we publish has a source or a date attached to it.
- We do not use discount language, urgency tactics or countdowns to sell medicine.
Interactions with healthcare professionals
- Our representatives identify themselves and the company on every call.
- We do not offer inducements in exchange for prescriptions.
- Product literature given to a prescriber matches the approved pack insert.
- Samples, where provided, are marked as such and are never for resale.
Quality and patient safety
- A batch that does not meet specification is not released, whatever the commercial cost.
- Every side-effect report is recorded, investigated and answered within a published timeline.
- We never conceal who manufactures a product or under which licence.
- Where a recall is warranted, we act first and explain afterwards.
Channel conduct
- Territory appointments are recorded in writing, not promised verbally.
- Trade terms are stated plainly before appointment, not revealed after.
- We do not project earnings, returns or margins to prospective partners. A partner's result depends on their own market and effort, and any number we invented would be a guess.
- We expect partners to buy only against proper invoices and to stock only genuine goods.
Raising a concern
Anyone — employee, partner, prescriber or patient — can raise a concern about conduct under this code by writing to grievance@lifesparkpharma.com. Concerns raised in good faith are investigated, and we do not retaliate against the person who raised them.